Shipping, Returns & Product Policy.

Product responsibility & Disclaimer

We source and supply beauty products from a range of trusted retailers and suppliers. We are not the manufacturer of any products sold. 

It is the customer's responsibility to:

• Review all ingredients listed on the product packaging
• Ensure suitability for personal use, including allergies or sensitivities
• We do not accept liability for:
• Allergic reactions
• Skin irritation or adverse effects
• We strongly advise all customers to:
• Perform a patch test before full use
• Follow all product instructions carefully
• Keep products out of reach of children

• Dispatched within 48 hours
• Sent via Next Day Delivery (Signed For)
• Pre-Order Items:
• Estimated delivery timeframe: up to 10 working days
• This allows time for sourcing and importing products
• Please note: Delivery times are estimates and may vary slightly due to courier or customs delays
• Once your order has been dispatched, responsibility transfers to the courier

• No returns or refunds are accepted for:
• Change of mind
• Personal preference
• Reactions or sensitivities
• Returns or exchanges are only considered if:
• You have received the incorrect item

• The issue must be reported within 48 hours of delivery
• Please email your order no. name, and tracking number
• Clear evidence (photos/videos) must be provided
• All claims will be fully investigated before approval
• We reserve the right to refuse refunds or exchanges if:
• Evidence is insufficient
• The product has been opened, used, or tampered with

• Flagged as high-risk or fraudulent,
• We reserve the right to:
• Cancel the order immediately
• Issue a full refund to the original payment method

• Shipping details are correct at checkout
• We are not responsible for:
• Delays or losses due to incorrect address details provided by the customer

• We are not liable for lost, stolen, or delayed parcels
• However, we will:
• Assist you in raising a claim with the courier where possible